Stomie Québec guarantee customer satisfaction. If you are not satisfied with your purchase, an exchange for an item of equal value or a refund is allowed. The return of items is at the expense of the customer at this address CP 88123, Québec, Qc, G3J 1Y9. We accept exchange or refund for a period of 45 days after purchase. Item must be returned in its original condition. Any damaged product will not be exchanged or refunded.